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About Us:

We’re an international team who specialise in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune 500 companies, e-commerce brands, technology SaaS companies & VC-funded startups.

We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online.

We have a fun and friendly work culture that also encourages employees personally and professionally.

EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind.

The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him.

Equal Opportunity Employer:

EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics.

Flexible Timings:

Flexible working hours are the new normal.

We at EbizOn believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better.

Global Clients Exposure:

Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That's why you'll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools.

Retreats & Celebrations:

With annual retreats, quarterly town halls and festive celebrations we have a lot of opportunities to get together.

Leave Policy:

Leave policies allow for 52 weekends and 32 days of leave per year, plus maternity, paternity or sabbatical allowances.

Desktop & Application Support Engineer

Gurgaon, India

Contracted to Full Time

Entry Level

We are looking for a skilled Desktop & Application Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth functioning of desktop systems, applications, and IT infrastructure across the organization.

Key Responsibilities:

Install, configure, and troubleshoot desktop/laptop systems (Windows 10 & Windows 11)
Manage and support Microsoft Office Suite and Outlook client configuration
Perform OS installation, formatting, upgrades, and patch management
Handle IP configuration, network connectivity issues, and basic LAN troubleshooting
Diagnose and resolve hardware issues for desktops/workstations (HP, Dell, etc.)
Work with Windows Registry, system settings, and performance tuning
Provide support for application-related issues and software installations
Perform data backup and recovery activities
Maintain IT asset inventory and documentation
Manage and support around 500+ client machines in an enterprise environment
Provide remote and on-site technical support to end-users
Ensure timely resolution of tickets as per SLA
Coordinate with vendors for hardware/service-related issues

Required Skills:

Strong knowledge of Windows OS (10 & 11)
Hands-on experience with Microsoft Office & Outlook configuration
Basic networking knowledge (IP addressing, DNS, DHCP)
Experience with hardware troubleshooting (HP/Dell desktops & workstations)
Knowledge of OS deployment, imaging tools, and patch management
Familiarity with ticketing tools (ServiceNow, Jira, etc.)
Understanding of Active Directory (user management, group policies)
Basic knowledge of antivirus and endpoint security tools

Preferred Skills:

Experience with remote support tools (AnyDesk, TeamViewer, etc.)
Knowledge of Office 365 / Microsoft 365 administration
Exposure to backup solutions and data recovery tools
Understanding of ITIL processes
Scripting knowledge (PowerShell basics) is a plus

Soft Skills:

Excellent communication and interpersonal skills
Strong problem-solving ability
Ability to handle multiple users and prioritize tasks
Client-handling experience in corporate environments

Additional Requirements:

Proven experience managing large-scale environments (500+ systems)
Ability to work independently and in a team

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