We are looking for an experienced and proactive Client Success Manager (CSM) with 5+ years of experience in client servicing, account management, or agency-side operations. The ideal candidate has worked extensively with agencies handling multiple client accounts and possesses a solid understanding of the Amazon marketplace ecosystem.

This role requires exceptional communication, coordination, and stakeholder management skills to ensure seamless execution, strong client relationships, and consistent delivery across accounts.

• Own end-to-end client communication across multiple accounts
• Build strong relationships with clients and manage expectations effectively
• Coordinate with internal teams to ensure timely execution of deliverables
• Track project timelines, priorities, and performance metrics
• Share regular performance reports, insights, and updates with clients
• Identify growth opportunities and potential upsell avenues for existing accounts
• Ensure smooth onboarding and ongoing account management processes
• Proactively resolve client concerns and maintain high satisfaction levels
• Collaborate with Amazon marketplace specialists to support account growth strategies

Must-Have Qualifications

• 5+ years of experience in Client Success, Account Management, or Agency Operations
• Prior experience working with agencies managing multiple client accounts
• Strong communication, presentation, and coordination skills
• Basic understanding of Amazon marketplace operations and ecosystem
• Ability to manage multiple stakeholders and priorities simultaneously
• Strong problem-solving and relationship management capabilities
• Experience with reporting, task tracking, and client servicing workflows

Preferred Qualifications

• Experience working with eCommerce or Amazon-focused agencies
• Familiarity with Amazon Seller Central, Vendor Central, PPC, or marketplace operations
• Strong analytical and organizational skills
• Ability to identify account growth and upsell opportunities

About us:

We’re an international team who specialise in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune companies, e-commerce brands, technology SaaS companies & VC-funded startups.
We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online.
We have a fun and friendly work culture that also encourages employees personally and professionally.
EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind.
The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him.

Equal Opportunity Employer:
EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics.

Flexible Timings:
Flexible working hours are the new normal.
We at EbizON believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better.

Global Clients Exposure:
Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That's why you'll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools.

Retreats & Celebrations:
With annual retreats, quarterly town halls and festive celebrations we have a lot of opportunities to get together.