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About Us:

We’re an international team who specialise in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune 500 companies, e-commerce brands, technology SaaS companies & VC-funded startups.

We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online.

We have a fun and friendly work culture that also encourages employees personally and professionally.

EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind.

The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him.

Equal Opportunity Employer:

EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics.

Flexible Timings:

Flexible working hours are the new normal.

We at EbizOn believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better.

Global Clients Exposure:

Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That's why you'll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools.

Retreats & Celebrations:

With annual retreats, quarterly town halls and festive celebrations we have a lot of opportunities to get together.

Leave Policy:

Leave policies allow for 52 weekends and 32 days of leave per year, plus maternity, paternity or sabbatical allowances.

EbizON || Agentforce QA Engineer (Voice Testing)

Remote

Contracted

Experienced

Role Overview:
We are seeking an analytical and technically sharp Agentforce QA Engineer specializing in Voice Testing to lead the quality assurance and validation of our autonomous AI voice systems. In this role, you will do much more than execute standard manual test scripts — you will design and implement advanced testing methodologies for modern, next-generation AI interactions. You will leverage the Agentforce Testing Center, Service Cloud Voice infrastructure, and prompt valuation techniques to ensure our real-time voice-activated agents provide precise, secure, and natural customer experiences.

Responsibilities:

Validate voice-enabled autonomous agents using the Agentforce Testing Center, testing reasoning traces, conversational turn-taking, and Topic/Instruction/Action (TIA) execution accuracy.
Conduct comprehensive Voice Testing within the Voice Preview engine and via telephony endpoints, evaluating Automatic Speech Recognition (ASR) mapping, latency, and Natural Language Understanding (NLU) accuracy.
Audit and test Prompt Builder configurations, executing variance and regression tests to identify potential LLM hallucinations, off-script deviations, or scoring drops.
Verify end-to-end integration flows across Service Cloud Voice telephony connections (e.g., Amazon Connect, Genesys), ensuring seamless call routing, transcription generation, and real-time human agent escalation pathways.
Validate back-end data consistency by verifying that voice interactions trigger the appropriate Salesforce Flows, update standard fields, and successfully log data into VoiceCall records.

Preferred Certifications:

Salesforce Certified Agentforce Specialist
Salesforce Certified AI Specialist / AI Associate
Any equivalent Salesforce Consultant or Service Cloud Voice certification (a major plus given telephony routing and contact center setup validation requirements)

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