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About Us:

We’re an international team who specialise in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune 500 companies, e-commerce brands, technology SaaS companies & VC-funded startups.

We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online.

We have a fun and friendly work culture that also encourages employees personally and professionally.

EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind.

The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him.

Equal Opportunity Employer:

EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics.

Flexible Timings:

Flexible working hours are the new normal.

We at EbizOn believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better.

Global Clients Exposure:

Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That's why you'll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools.

Retreats & Celebrations:

With annual retreats, quarterly town halls and festive celebrations we have a lot of opportunities to get together.

Leave Policy:

Leave policies allow for 52 weekends and 32 days of leave per year, plus maternity, paternity or sabbatical allowances.

Client Success Manager – Digital Marketing

Noida, Uttar Pradesh, India

Full Time

Experienced

Client Success Manager | Noida | 7+ Years

Role Overview

We are seeking an experienced Client Success Manager with 7+ years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.

Key Responsibilities

Build and maintain strong, long-term relationships with key clients.
Serve as the primary point of contact for customer accounts and ensure a seamless client experience.
Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals.
Understand client objectives and collaborate with internal teams to deliver successful outcomes.
Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention.
Identify opportunities for account growth through upselling and cross-selling.
Resolve customer concerns and escalations in a timely and effective manner.
Track customer health, monitor KPIs, and drive continuous improvement initiatives.
Work closely with Sales, Operations, and Delivery teams to ensure successful project execution.

Required Skills & Experience

7+ years of experience in Digital Marketing or Client Servicing roles
Strong preference for candidates with agency experience managing multiple clients
Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
Strong understanding of digital marketing fundamentals and campaign performance metrics
Excellent communication, presentation, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment

Preferred Skills

Basic understanding of SEO and organic growth strategies (added advantage)
Experience with performance marketing, analytics tools, and marketing platforms
Exposure to global brands or international campaigns

What We Expect

Strong client retention and satisfaction
Growth in account revenue and engagement
Smooth execution of digital marketing deliverables across teams
Proactive client communication and relationship building

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